Combine real-time incident response functionality with detailed ticket tracking to create a holistic system for on-call incident management.Eliminate context-switching by working in a single application, focusing on the issue at hand and spending less time organizing tickets.ĭownload the VictorOps application within the ServiceNow app store, and you’ll be up and running within minutes!Īutomatically Update ServiceNow Tickets from Splunk On-Call Then, you can leverage this detailed incident history to conduct thorough post-incident reviews and ensure on-call incident management gets better over time. The Splunk On-Call ServiceNow bidirectional integration maintains incident and ticket history but doesn’t distract you during a firefight. This way, you can quickly respond to an incident, collaborate in real-time and find resolutions faster. The latest Splunk On-Call to ServiceNow bidirectional integration allows you to spend more time working on incidents and less time moving a ticket through the queue. No need to interrupt workflows in order to receive and update tickets. Splunk On-Call ServiceNow Bidirectional Integration
If you are upgrading from an old XML file to the new VictorOps Bidirectional Integration in the ServiceNow App store, you will need to run the following script or reach out to the support team before installation. When logging into the Splunk On-Call account and navigating on this side of the set-up, we will call it by the re-branded name. BEFORE YOU BEGIN: Action is required for your existing ServiceNow to Splunk On-Call (formerly VictorOps) Integration.įor the time being and as described in this article, when in the ServiceNow platform, our tool is still called VictorOps.
0 kommentar(er)
